Following Rule #1 makes life easy for the Trucking Supervisor. The adjuster knows what he or she is doing, and knows the rules and guidelines of the client that assigned. The supervisor reviews reports that arrive on a timely basis, notes the high quality of the work and relays them to the eager hands of the examiner. That scenario is is what plays out most of the time.
But there are some claims where a supervisor can add value. Knowledge of policies, regulations and the law (or where to quickly find needed information on same) can be useful in steering a claim file to successful conclusion. Experience plays a role – I have seen more trucking claims than most of our adjusters.
My name is Mark Rost. I supervise DMA’s Trucking and Cargo assignments. Once upon a time I drove a truck for a living. Not for long, but long enough. I started with DMA in the 1980’s and learned my adjusting skills here. Some years later I established DMA’s San Jose office and managed that branch successfully for years. I then worked for CNA as an Inland Marine examiner and have now returned to the company where I started.
I have spent plenty of late nights at the scenes of truck accidents. I have tracked down witnesses in bars and discouraged cappers from interfering in claims that belonged to me. With our crew of adjusters, my experience serves mainly to comfort the adjusters in the knowledge that they are being supervised by someone who has been there and done that.
Rule #1 eliminates pretty much all the drama in supervising Truck claims. The elements that remain are praise where praise is due, attention to diaries and timeliness and the occasional policy/regulatory insight or recognition of a pattern we have seen in another claim.
I look forward to a fast-paced (but drama-free) handling of the field work that you need on your claims in DMA’s service areas (see our Trucking map for locations). You can reach me at any time by email or phone for any reason.